Terms of service

Welcome to Koun Trust. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Business information

Koun Trust operates this online store in India.

For support or complaints, contact us at:

Email: kountrust@gmail.com
Business address: Thane, Maharashtra

2. Products and pricing

We make reasonable efforts to show accurate product descriptions, images, prices, and availability. Colours or appearance may vary slightly depending on your device.

All prices are in Indian Rupees (INR). Applicable taxes and shipping charges, if any, are shown at checkout before payment.

We may correct errors in pricing, product information, or availability and may cancel an order affected by such an error. If payment has already been received for a cancelled order, we will process the applicable refund.

3. Orders and acceptance

Placing an order is an offer to purchase. We may accept or decline an order for reasons including product availability, incorrect pricing, suspected fraud, or an incorrect/incomplete delivery address.

An order confirmation does not guarantee acceptance. Your order is accepted when it is dispatched or when we expressly confirm acceptance.

4. Payments

We accept the payment methods displayed at checkout. Payments are processed through secure third-party payment providers.

For UPI or other online payments, an order is processed only after successful payment confirmation. If payment fails or remains pending, we may cancel the order.

5. Shipping and delivery

Shipping charges and estimated delivery timelines are displayed at checkout or in our Shipping Policy. Delivery timelines are estimates and can be affected by courier delays, weather, remote-area serviceability, or other events outside our control.

Customers must provide a complete and accurate delivery address and contact number. We are not responsible for delays or non-delivery caused by incorrect address details provided by the customer.

6. Cancellations, returns and refunds

Cancellations, returns, replacements, and refunds are governed by our Return and Refund Policy. Please review that policy before placing an order.

7. Customer responsibilities

You agree not to misuse this website, submit false information, attempt fraudulent payments, interfere with website security, or use our content without permission.

8. Intellectual property

All website content, including our name, logo, product images, text, designs, and graphics, belongs to Koun Trust or its licensors. You may not copy, reproduce, distribute, or use it without our written permission.

9. Limitation of liability

To the extent allowed by applicable law, Koun Trust is not liable for indirect, incidental, special, or consequential losses arising from the use of our website or products. Nothing in these Terms limits rights that cannot legally be excluded under Indian consumer law.

10. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the website after changes means you accept the revised Terms.

11. Governing law

These Terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts at Thane, Maharashtra, subject to applicable consumer-protection laws.

12. Contact

For questions about these Terms, contact kountrust@gmail.com. 

Koun Trust is operated by Amit Ramesh Jadhav, located at Thane.